Refund & Cancellation Policy
Last Updated: October 2026
At SproutBox, we strive to provide flexibility while maintaining fair policies for all members. Please read our refund and cancellation policy carefully.
1. Day Pass Bookings
| Cancellation Time |
Refund |
| More than 48 hours before booking date |
100% refund |
| Between 48 and 24 hours before booking date |
50% refund |
| Less than 24 hours before booking date |
No refund |
| No-show |
No refund |
2. Meeting Room Bookings
| Cancellation Time |
Refund |
| 6+ hours before booking time |
100% refund |
| 3-6 hours before booking time |
50% refund |
| Less than 3 hours before booking time |
No refund |
| No-show |
No refund |
3. Monthly Memberships
Dedicated Desk, Private Suite & Team Room
Members have a SproutBox agreement, and where anything here differs from it, the agreement applies.
- Notice to leave: one calendar month, in writing to care@sproutbox.in, running from the 1st of a month. Notice given on any other day runs from the following 1st, so your last day is always the end of a month.
- No refund for unused days: the fee for the notice period is payable whether or not the space is used, and fees already invoiced are not refunded for days not used.
- Lock-in: where your agreement has a lock-in, notice cannot be given during it, and leaving before it ends makes the fee for the rest of the lock-in payable.
- Fee paid in advance: the advance paid on signing is the fee for your first whole month and is applied to that month's invoice.
- Security deposit: refunded after your last day, less any amounts due, as set out in your agreement.
4. Event Space Bookings
- 30+ days notice: 100% refund
- 15-30 days notice: 75% refund
- 7-14 days notice: 50% refund
- Less than 7 days: No refund
5. Coupon Codes
- Coupon codes used for bookings are not refunded upon cancellation
- One-time use coupons cannot be reused after cancellation
- Multi-use coupons may be used again if within validity period
6. How to Request a Refund
Step 1: Submit Cancellation Request
- Email: care@sproutbox.in
- Phone: +91 93192 11223
- Include: Booking ID, Date, and Reason for cancellation
Step 2: Confirmation
- You will receive cancellation confirmation within 24 hours
- Refund amount will be specified in the confirmation
Step 3: Refund Processing
- Refunds are processed within 5-7 business days
- Refund will be credited to the original payment method
- Bank processing may take additional 3-5 business days
7. Non-Refundable Items
The following are non-refundable:
- Setup fees and registration charges
- Parking fees paid to Mall of Mysore
- Additional services (printing, beverages, etc.)
- No-show bookings
- Late cancellations as per policy above
8. Force Majeure
In case of events beyond our control (natural disasters, government orders, etc.):
- You may reschedule your booking at no additional cost
- If rescheduling is not possible, a full refund will be provided
- SproutBox will notify affected members as soon as possible
9. If We Have to Cancel
If SproutBox has to cancel a day pass, meeting room or event booking because of a problem at the facility:
- We will tell you as early as we reasonably can, and aim to give at least 24 hours' notice.
- We will offer you another date, or a comparable space, at no extra cost.
- If neither suits you, the booking is refunded in full.
For members, a closure of the facility is dealt with as your agreement provides.
10. Disputes
If you have concerns about a refund:
- Contact us at care@sproutbox.in
- We will review your case within 3 business days
- Our decision will be communicated in writing
- Final decisions rest with management
11. Payment Gateway Charges
- Razorpay processing fees (if any) are non-refundable
- Refund amounts are net of payment gateway charges
- Currency conversion charges (for international payments) are non-refundable
12. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Your continued use of our services after changes constitutes acceptance.
13. Contact Us
Questions about refunds or cancellations?
- Email: care@sproutbox.in
- Phone: +91 93192 11223
- Address: SproutBox Coworking Space, 4th Floor, Mall of Mysore, Nazarbad Mohalla, Mysuru, Karnataka 570010
- Hours: 7 days, 8:30 AM - 8:30 PM; flexible seats Monday to Friday, dedicated seats Monday to Saturday (day passes online Monday to Saturday, walk in or call on Sunday)
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